FAQs
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Get Answers to Your Frequently Asked Questions
Have questions before you commit? Explore the FAQs below to the most commonly asked questions. We're always happy to answer any other questions you have.
What types of businesses does ADVANCED work with?
ADVANCED partners with small to mid-sized businesses throughout Connecticut and New York, serving a wide range of industries including healthcare, financial services, legal, manufacturing, professional services, and nonprofit organizations.
Does ADVANCED provide round-the-clock IT support?
Yes! ADVANCED delivers 24/7 IT monitoring and technical support to businesses across Connecticut and New York, ensuring systems remain secure, stable, and fully operational at all times. While most issues can be resolved remotely, our local team is available for on-site support whenever needed.
What’s included in ADVANCED’s proactive IT monitoring services?
Our proactive monitoring covers your entire IT environment, including servers, workstations, networks, cloud systems, and security alerts - helping identify and resolve potential issues before they impact your business.
Why do businesses in Connecticut choose Advanced Computer Technologies?
Businesses choose ADVANCED for our strong local presence, proactive service model, and security-first approach. Backed by over 40 years of experience and a fully in-house team of IT experts, we act as a trusted partner in keeping operations running smoothly and securely.
Can ADVANCED help businesses switch from their current IT provider?
Absolutely. We manage the entire IT provider transition, including onboarding, documentation, and data migration. Our process minimizes downtime and ensures a smooth, secure handoff and working with your current provider when needed.
What are the Managed IT Services that ADVANCED provides?
Managed IT services that ADVANCED provides involve proactive monitoring, patches, inventory management, maintenance, and support to prevent issues and improve reliability.
Does ADVANCED provide Co‑Managed or Fractional IT support?
Yes. ADVANCED offers Co-managed and Fractional IT services which allow organizations to retain internal staff while gaining additional expertise, tools, and coverage.
Do you offer Fractional CIO or CISO services?
Yes. ADVANCED offers Fractional CIO and CISO services to provide strategic technology and cybersecurity leadership without the cost of a full‑time executive. These services help our clients strengthen IT strategy, improve security posture, manage risk, and align technology decisions with business goals.
Does ADVANCED align cybersecurity programs with frameworks like NIST or CIS?
Yes, we align security programs with frameworks such as NIST and CIS to reduce risk and improve maturity for a variety of industries who follow specific compliance requirements such as HIPAA, SOC2, and CMMC.
What cybersecurity solutions does ADVANCED provide for small and midsized businesses in CT and NY?
We deliver a comprehensive cybersecurity program combining layered defenses, vulnerability and risk analysis, penetration testing, and employee security awareness training to help reduce risk and strengthen your company’s overall security posture.
Does ADVANCED help protect against ransomware and data breaches?
Yes, ADVANCED offers cybersecurity services using layered security, including endpoint protection, identity management, vulnerability scans, penetration testing, and continuous monitoring.
Does ADVANCED provide Incident Response services?
Yes. ADVANCED offers Incident Response services to help our clients quickly contain, investigate, and recover from cybersecurity incidents. Our experts guide our clients through every step, minimizing downtime, reducing risk, and helping restore operations as safely and efficiently as possible.
How can ADVANCED help protect businesses from phishing attacks?
ADVANCED uses a defense in-depth, proactive approach combining technology controls, monitoring, and user awareness.
Does ADVANCED help with Cloud Backups and Disaster Recovery?
Yes, ADVANCED manages cloud backups, both in Microsoft 365, and Azure. Our team can also help with disaster recovery for physical servers.
Do companies still need backups if they use cloud services?
Yes, independent backups are still required to protect against data loss and ransomware.
Years of IT Support Experience
Support for Your Business Needs
Customer Satisfaction Rate
Businesses Served Across CT