We Help Safeguard Connecticut Health Care Companies

Our Client Success Manager recently received this direct feedback from the CEO & Founder, JP Muir, of one of our local clients, Health Care Connectors LLC, of Greenwich, Connecticut.

What IT challenges did your home care agency face before working with us, and how have we helped resolve them?

Before partnering with Advanced Computer Technologies, our agency faced the common but critical challenges of maintaining a secure, compliant, and always-on IT infrastructure especially important in a healthcare environment where patient safety and data protection are non-negotiable. With the expansion of our office and increasing reliance on digital systems, we needed a partner who could modernize our server room, provide seamless support, and proactively manage risks. ADVANCED delivered on all fronts, addressing vulnerabilities, upgrading our technological environment, and ensuring we were well-prepared for both day-to-day operations and large-scale disruptions.

How has our managed IT service improved your agency’s ability to provide care, ensure compliance, or protect patient data?

ADVANCED has significantly enhanced our ability to deliver uninterrupted patient care while staying fully compliant with HIPAA and other healthcare regulations. Their team continuously monitors our systems, deploys proactive security measures, and ensures that sensitive patient information remains protected. This gives us, and our patients, confidence that our digital infrastructure is secure and professionally managed.

What do you appreciate most about our team’s support, responsiveness, or expertise?

What we value most is ADVANCED’s responsiveness and expertise. Whether addressing urgent issues remotely or coming on-site when needed, their team is immediately available and engaged. They communicate clearly, resolve issues efficiently, and, more importantly, they anticipate problems before they arise. Their approach is proactive rather than reactive, which makes a measurable difference in a healthcare setting.

Can you share an example of how our IT solutions have made a significant difference in your daily operations?

The July 19, 2024 global IT outage caused by a faulty CrowdStrike update impacted millions of systems worldwide, including some of ours. As a provider of Medicare-certified home health and hospice services, any disruption could jeopardize patient care. ADVANCED was at our office first thing that morning, working quickly to triage the issue, restore impacted devices, and safeguard our operations. Their swift and skilled response ensured there was no interruption in the care we provide, something we are deeply grateful for.

Would you recommend our managed IT services to other home care agencies?

Absolutely.  ADVANCED is more than an IT provider, they are a trusted partner who understands the specific needs of healthcare organizations. They help us protect patient data, comply with regulatory requirements, and maintain the trust our clients place in us. I would confidently recommend them to any home care or healthcare agency looking for a reliable, knowledgeable, and responsive IT team.